Returns

We offer a 30-day 100% satisfaction guarantee or your money back. After receiving your order, our policy lasts 30 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, please contact us for returns or repair requests. with your proof of purchase or receipt.

Expect a response with 24 hours after submission.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges
We only replace items if they are defective or damaged. If you have a defective or damaged item, send us an email along with a photo of the defective item to help@cryobackup.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping
Shipping costs are non-refundable. If you receive a refund, original paid shipping costs will be deducted from your refund.

For shipping returns, please contact us at help@cryobackup.com. You will be responsible for paying for your own shipping costs for returning your item.

For returns located in the US, a return shipping label may be provided (if preferred). If you receive a refund, the cost of return shipping will be deducted from your refund.